• Empty trolley

Latest Addition

Make A Mosaic Flower Pot, 10am 4pm, Saturday 27th April, 2019


Terms & Conditions


In these terms and conditions the following terms shall have the following meanings:

'We, Us, Our' : Tracey Cartledge Limited

Registered Office :
Tracey Cartledge LTD
22 Nicolas Road
M21 9LR

Company Registration Number : 06517366

'You, Your' - The Customer/Consumer

'Contract' - A contract for the sale of Goods by us to you.

'Goods' - Any Goods forming the subject of a Contract including parts of, or materials incorporated in, them as more particularly described upon this Website.

'Website' - Our Website, the address of which is:

Contact Details
Our contact address and details are:-
Tracey Cartledge LTD
22 Nicolas Road
M21 9LR
Telephone: 0161 860 0387
Email address:


The Price of the Goods is set out on the Website and the confirmation of order. The price is in Great Britain Pounds Sterling and includes all taxes or other duties due, including Value Added Tax, charged at the rate or rates applicable at the date of confirmation of order.

Delivery charges to mainland UK addresses are additional and can be accessed prior to confirming your order on the 'Your Order' page.

Completing the Contract

When you complete your details and the details of the Goods which you wish to purchase and submit them to us by clicking 'confirm order' you are offering to purchase the Goods at the price shown on the Website subject to these terms and conditions.

The Contract for the sale by us to you of the Goods is completed when we send to you our confirmation of order by email.

In order to buy Goods from us through this Website you must be at least 18 years old. We reserve the right at our discretion to refuse to complete a contract for the sale of Goods to you.


Payment is made by Paypal and via credit/debit cards, as shown in the symbols displayed.


Once your order has been confirmed by us and payment completed ie. received and cleared in our account, your Goods will be despatched to you as soon as possible. In any event, delivery will take place within 30 days, commencing on the day after your payment is received. If for whatever reason the Goods which you have ordered are not available, we will inform you as soon as possible and will provide a full refund of any money paid by you within the same 30 day period.

Delivery of Goods will be to UK mainland addresses only and will take place on a week-day by prior arrangement with you. Delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, we will contact you to make an alternative arrangement for delivery.

Cancellation of Orders

You have a right to cancel your order within seven working days of receiving the Goods. The seven day period begins upon the date of delivery of the Goods to you.

In order to cancel your order, you must notify us by email or in writing to our contact address within this 7 day period. A refund of any monies paid by you to us for the Goods will be made within 30 days of your cancellation. If you have paid for the price of the Goods by credit or debit card, your credit or debit card account will be re-credited as soon as possible and in any event within the above 30 day period.

If you cancel your order you must take good care of the Goods and must return them to us at your own expense by recorded delivery within 30 days of cancellation of your order. If the Goods have been damaged whilst in your possession then you will be liable for the cost of repairing that damage. The Goods must be returned unopened and with seal intact. If, after cancelling an order, you fail to return the Goods to us, we are entitled to collect the Goods from you and deduct from the refund referred to at paragraph 7ii above, the cost of collecting the Goods from you.


You should examine the Goods upon your receipt of them. If the Goods are faulty or damaged you must notify us in writing at the contact address in clause 2, within seven working days of your receipt of the Goods. We will then, as appropriate, repair and return the Goods to you or deliver replacement Goods to you.

Extent of Liability

We make every effort to ensure that goods advertised for sale on the Website are described accurately. However, the descriptions of goods on the Website do not form part of the contract between you and us. They are designed to represent a general idea of the Goods. You should ensure that the goods which you are purchasing from us are suitable for your intended purpose. We do not give any warranty that the Goods, which you purchase from us, are suitable for your intended purpose.

We will not be liable to you for any loss or damage which you suffer as a result of any breach by us of this contract, including, but not limited to, consequential loss to you and/or loss or damage to the property of third parties. In any event our liability to you arising directly from our negligence will not exceed the invoice value of the Goods. Nothing in this clause will limit our liability for death or personal injury resulting from our negligence. This clause does not affect your statutory rights.

We make every effort to ensure that this Website is free from viruses or defects. However, we cannot guarantee that your use of this Website or any website accessible through it will not cause damage to your computer. It is your responsibility to provide adequate protection for your equipment which you use to access this Website. We will not be liable to you or to anyone else for any loss or damage which may be caused to any equipment arising as a result of your use of this Website.

Law and Jurisdiction

The contract shall be governed by English law and we and you consent to the exclusive jurisdiction of the courts of England and Wales. If you access the Website from locations outside of England and Wales you are responsible for complying with any laws applicable to that territory.

Data Protection

Please refer to our privacy policy.


The contents of this Website are protected by the law of copyright.

All rights in this Website, including Copyright, are owned or licensed to Tracey Cartledge Limited. You may copy or save items included in this Website for your own personal, non-commercial use only.

Privacy Policy

Privacy and Data Protection

We comply with the requirements and principles of the current Data Protection Act. Any data collected and held by us is held in accordance with current data protection legislation.

What information is collected

When you register to use our Website, we may collect any or all of the following information:- name, address, telephone number, fax number, email address, data about how you use this Website. Other information may be collected as set out on the Website or as disclosed to us by you offline.

What the information is used for

We gather this information to assist with marketing and research, processing sales and for statistical purposes. We may also use this information to inform you of developments about this Website and information about our services and developments in areas we feel may be of interest to you.

We will not pass your personal details on to any third party other than Paypal.

Updating personal details

If any of the information that you have provided to us changes, for example, if you change your email address or name, please let us know the correct details by sending an email to or alternatively, send a letter to us at the address in section 1 of these terms and conditions.

If you no longer wish to be contacted by us, please send a blank email to saying 'unsubscribe' or alternatively, send a letter to us at the address in section 1 of these terms and conditions.


Cookies are small text files that hold information that allows the Website to recognise your account. They do not contain or pass personal, confidential, financial information or any other information that could be used to identify you.

Your Internet Browser will automatically accept cookies but you have the ability to prevent your computer from doing so, although this may adversely affect certain functions of the Website and your use of this Website.

Useful Advice

Please take responsibility for your own security and do not under any circumstances disclose your bank details, credit card details, your personal user name or password or other such information to any other person unless you are confident that the information will not be misused.

Please also ensure that you do not leave your personal computer unattended whilst it is in operation unless it is safe to do so and be aware that public forums and chat rooms are often used as a means of exploiting others and obtaining personal information about you.

Sale of Business

If this business is sold or integrated with another business, your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

Your Consent

By submitting your information you consent to the use of that information as set out in these terms and conditions. If we change our privacy policy, we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and we use it all times. We will also email you should we make any changes so that you may consent to the our use of your information in that way. Combined use of the service will signify that you agree to any such changes.

Law and Jurisdiction

These terms and conditions shall be governed by English law and we and you consent to the exclusive jurisdiction of the courts of England and Wales. If you access the Website from locations outside of England and Wales you are responsible for complying with any laws applicable to that territory.

Solution Graphics